Thank you for your purchase. We hope you're satisfied with your item. If you're not completely satisfied for any reason, you can return it within 90 days of delivery. To initiate a return or exchange, please contact us at support@kodiofficial.com with your reason for the return or exchange. We will do our best to assist you.

Return Period

We offer a 90-day return period from the date of delivery. During this time, you may return your item. Please note that the return shipment must be initiated within these 90 days.

Return Conditions

All items must be returned in unused condition, suitable for resale.The item must be in its original packaging with all included accessories.

Return Process and Costs

1. For returns due to verifiable manufacturing defects or damage that occurred during shipping:

• We will arrange for pickup using our appointed courier service.
• We will cover the return shipping costs.
• Customers must provide clear photographic evidence of the damage or defect when initiating the return process.
• Once we receive the returned item and verify the issue, we will process a full refund.

2. For replacement requests due to faulty products:

• We will arrange for pickup using our appointed courier service.
• We will cover the return shipping costs.
• Customers must provide clear photographic evidence of the damage or defect when initiating the return process.
• Once the courier has picked up the faulty item, we will immediately ship out a replacement to ensure a quick turnaround, even before the returned item reaches our warehouse.

Important Note:

• All returns are subject to inspection upon receipt.
• Any signs of intentional damage, misuse, or tampering will void the return policy and may result in denial of refund or replacement.
• We reserve the right to deny claims if the reported issue cannot be verified or if the product shows signs of use beyond reasonable testing.

Return Processing Time

• For replacements: Once the courier has picked up the faulty item, we will immediately ship out a replacement to ensure a quick turnaround, even before the returned item reaches our warehouse.
• For refunds: We aim to process returns promptly. After receiving your return at our warehouse, we'll process it within 5 business days.
• You can track your return using the provided tracking number to see when it arrives at our warehouse.
• Once the refund is processed, you'll receive a confirmation email. Please allow up to 3-5 business days for the refund to appear in your account.

Returns FAQ

Q: What if my desired replacement product is out of stock?

A: Contact our customer service team for options. We'll provide an estimated restock date or work with you to find an alternative solution.

Q: Where can I find my order number for the return process?

A: Your order number is in the confirmation email sent after your purchase. It's a unique code. If you can't locate this email, please contact our customer service for assistance.

Q: What should I do if my item arrives damaged or defective?

A: We apologize for any inconvenience. Please email support@kodiofficial.com with photos of the damaged item and explain the issue. Our customer service team will work quickly to resolve the issue and arrange a return or replacement at our expense.

Q: Can I return my item after the 90-day window?

A: While we encourage returns within the 90-day period, we understand that exceptions may occur. Please contact our customer support team to discuss possible solutions, which may include store credit or an exchange.

Q: Who pays for the return shipping?

A: If you're returning the item due to a defect, damage, or other issue on our part, we'll cover the return shipping costs.

Q: How do I initiate a return or exchange?

A: Please contact us at support@kodiofficial.com with your order number and the reason for your return or exchange request. We will guide you through the process and do our best to assist you.

For any other questions or concerns about our return policy, please don't hesitate to contact our customer service team at support@kodiofficial.com.